Based in Puget-sur-Argens, France, Télésure is an independent APSAD P5-certified Alarm Receiving Centre (ARC) with a reputation for technical excellence and trusted client service.
Since its 2016 acquisition by owner Franck Lebled, the company has been on a continuous path of modernisation, investing in the latest technology, improving operational processes, and enhancing the skills of its specialist monitoring teams.
This commitment is reflected in Télésure’s relationship with Reconeyez and endorsement of our innovative AI-powered technology.
About Télésure
Télésure provides professional alert handling for security installers across France, operating 24/7 to deliver audio and video verification and rapid intervention dispatch. The company’s values—respect, proximity, and attentiveness—guide its mission of protecting installers’ portfolios and their customers’ peace of mind.
As Franck puts it, “Our teams are specifically trained to support fast and efficient connections with professional alert management to ensure your customers’ satisfaction.”
A long-standing partnership with Reconeyez
Télésure has been working with Reconeyez since the earliest stages of the company’s development.
“Télésure is a long-standing partner of Reconeyez; we supported Reconeyez from the very beginning when it was still in project mode,” says Franck.
This enduring collaboration with Reconeyez is built on a shared commitment to accuracy, efficiency, and the elimination of false alarms, one of the biggest operational challenges for modern ARCs.
With Reconeyez, false positives are reduced by up to 95% due to patented AI-driven visual verification. This drastically cuts the strain on ARC operators, who no longer face the fatigue of handling dozens of unnecessary triggers. By reducing false alarms and enabling operators to focus only on genuine incidents, Reconeyez helps
enhance efficiency and client confidence.
“Today, the war against unwanted intrusions is one of the primary concerns of remote monitoring centres. The Reconeyez solution is one of the most effective solutions for identifying genuine threats and eliminating false alarms,” Franck adds.
AI technology that empowers people and improves performance
By integrating Reconeyez into their ARC operations, Télésure has seen that it not only reduces false alarms but also empowers operators by valuing their time and expertise, supported by advanced AI.
Reconeyez enables ARCs to streamline alarm handling; the system automatically shares HD images with any alarm notification, helping ensure operators take the right action, fast, based on the most accurate information available. The Reconeyez AI also automatically adapts and adjusts settings when recurring false alarms are detected, further enhancing its performance.
As employment costs continue to rise, many guarding companies and security providers are seeking smarter ways to improve efficiency, reduce unnecessary expenditure, and deliver cost-effective services.
Crucially, this is not about replacing man guarding but complementing it. By ensuring people are only dispatched when there is a genuine need, Reconeyez enhances the effectiveness of human resources, delivering a smarter and more efficient response.
Seamless integration for ARCs, installers, and guarding partners
Reconeyez is designed to integrate effortlessly with ARC platforms using standard industry protocols, enabling centralised control and offering complete interoperability.
This seamless and secure connection creates a trusted bridge between field devices and ARC operators.
- For ARCs: AI intervention reduces false triggers, allowing personnel to work more efficiently and focus on real security events, with access to the information they need to protect sites.
- For guarding companies: Fewer unnecessary callouts ensure teams are deployed only when there’s genuine risk.
- For installers: ARCs are a valued and trusted adviser to many installers and integrators. Knowing that there is a trusted ARC and manufacturer partnership/integration, means security providers can install Reconeyez equipment with complete peace of mind. Reconeyez’ accurate alarms and AI-powered filtering ensure alerts are only triggered by genuine site threats.
The future of alarm monitoring
Télésure’s partnership with Reconeyez exemplifies how cutting-edge AI intrusion detection can transform alarm monitoring. By adopting Reconeyez, ARCs like Télésure not only strengthen their own operational efficiency but also deliver added value to their installer networks, guarding partners, and end-clients.